- 1. What must a sales person be, have, know or learn to be effective in sales? - 2. Difference between sales and marketing functions; sales vs sales management

- presentable; pleasing personality; approachable - communications: spoken, written English and Tagalog; negotiation; good listener; presentation skills; computer literacy/savvy - ethics - training: product knowledge: equipment, services, photographers' skills and expertise; sales, presentation skills - job description - familiarization with company (people, facilities, policies, organization structure, presentation/sales kits (images, spiel/script) - clients: know clients and their requirements; who? territorial assignments - pricing - competitors - performance - employment contracts

training: when? - as soon as hired - continuing training - periodic

lack of training

- not productive - short of knowledge - lack of confidence - wrong information - not professional

- train, keep - train, lose - not train, keep - not train, lose XX

Why do clients get Adphoto?

- quality of work - support service - good food - Lucas - fast delivery - high tech - good reputation - facilities - we go to them

what do we need to train: (materials)

- portfolios - list of equipment and usage - photographers' profiles - list of clients - pricing guidelines / rate sheets / stock photos / equipment rental / studio rentals - company policies - sales policies - job descriptions - reports / forms / analysis: billing (per qtr, per client, per ...), collection, cost estimate, job, sched, delivery receipt. frequency, volume, value. - workflow - corporate profile - services - supplies - performance evaluation - advertising and promo materials - employment contracts

Action:

- 1. prepare a training manual - 2. prepare a training program - 3. update old employees' employment contracts, job description - 4. look for someone to handle sales training

「ええ、かわいい、ちいさな、ふわふわしたねこですよ」年をとったおばあさんが言いました。 "Yes, a sweet little fluffy cat" said the very old woman.

The network tester I bought yesterday was very useful. Celine and Yaya suddenly lost network connection, and the tester quickly showed me that both cables going to the first floor had been significantly damaged. I showed Jun how the network tester tests individual wires. We think rats might have chewed on the wires. Jun will rewire the connection going downstairs. I gave him the wall mounts, networking jacks, cable reel, and network tester: he's all set to do some major networking stuff.

Celine didn't receive some mail Mom sent her, so I confirmed that the server had plenty of free space and I sent another test message. However, my mom's default settings with Globelines didn't work.

To prevent its mail servers from being used for spam, Globelines requires users to check their Globelines account before allowing them to send mail through its servers (POP before SMTP). I didn't want to save my mom's Globelines password on all the computers that needed to send mail. On 2005.03.03, I installed another network card in our IntranetServer and configured it to check my mom's Globelines account regularly. This worked without a hitch because I had assigned addresses to keep the two networks separate.

When they plugged the wireless router in, though, the factory defaults conflicted with my addressing scheme. I suppose she had luckily managed to avoid those problems for a while. Still, fixing it was just a matter of sitting down and configuring the router properly. I set the router password and the wireless security settings as well.

We're still not done arranging for Mom's flight to Canada. Argh. The printer's annoying, the website's somewhat frustrating... Mrph.

彼らは熱烈にいがみ合っている。 They fight like cat and dog.

Wireless router was put in between DHCP-serving router and rest of world. Had default settings, even for password. Changed password. Set WEP key. Fix all the subnetting.

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GOALS:

- Give client warm and fuzzy feeling - Get feedback

OUTLINE

- Thank client for letting us help them create the images they want - Mention new services - Ask for feedback - Thank client again

SCRIPT

Good morning/afternoon! May I please speak with <person>? This is <my name> from Adphoto calling about <shoot>

IF YOU GET TRANSFERRED:

Hello, <contact name>. This is <my name> from Adphoto.

MAIN BODY

We'd like to thank you for giving us the opportunity to help you create the images you want. Did you have any problems opening the images from the <number of CDs> CDs you received right after the shoot?

THEN

By the way, we're always looking for ways to serve you better. We've just put wireless Internet in the main studio. Is there anything else you'd like us to improve?

We're looking forward to working with you in the near future. Thanks again for choosing Adphoto to help you create your images!